Due to expansion, new opportunities have been created in one of the country''s most reliable and renowned engineering product manufacturers with several regional branches.
We are seeking a an experienced Customer Service Agent to join this very busy team.
As a Customer Service Agent you will be responsible for providing customer service and administrative support.

Key accountabilities for role:
* Call handling and assigning to team members
* Order processing
* Price, product, and general enquiries in response to customer requests
* Identifying of order details using inhouse identification software
* Accountable for the resolution of all complaints
* Work with internal teams to support customer service

Key skills:
* Strong customer service experience with good initiative
* Accurate, accountable, and able to build strong relationships
* Confident communication skills
* Experience in working with a CRM system
* Strong IT skills
* organized and methodical
* The working hours are Monday to Friday, 8:30am - 5:00pm with an hour for lunch.

This is a great opportunity to join a great employer who offer the opportunity to work within a positiveculture and give genuine progression opportunities.

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